Cognihealth, LLC – Terms & Conditions

Cognihealth, LLC – Terms & Conditions
Last Updated: November 2025

Welcome to Cognihealth, LLC (“Cognihealth,” “we,” “our,” or “us”). These Terms &
Conditions govern your use of our website, services, communication channels, and related
tools (“Services”). By accessing or using our Services, you agree to these Terms.

1. Scope of Services
   Cognihealth provides non-medical home care, companion care, personal care, dementia
   support, respite care, and lifestyle assistance. Care plans are customized based on client
   needs. Services do not include medical diagnosis or treatment. For emergencies, call 911.
2. Eligibility
   Users must be 18 years or older or a legal representative of the client. Information provided
   must be accurate and truthful.
3. Client Responsibilities
   Clients agree to provide accurate care information, maintain a safe environment, notify
   Cognihealth of changes, and treat staff respectfully. Cognihealth may discontinue services
   for safety, harassment, illegal behavior, or non-payment.
4. Scheduling & Cancellations
   Scheduling is managed through our Care Management Team. Advance notice for
   cancellations is required per the service agreement. Repeated late cancellations may incur
   fees.
5. Payment & Billing
   Fees are outlined in the service agreement. Payment must be made as agreed. Non-payment
   may result in service termination. Insurance reimbursement is not guaranteed unless preauthorized.
6. SMS/Text Messaging
   By opting in, users may receive service-related texts including schedule updates, caregiver
   arrival alerts, and follow-ups.
   Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
   Cognihealth does not send promotional or marketing text messages.
7. Privacy & Data Protection
   All personal information is handled according to our Privacy Policy. Cognihealth does not
   sell, rent, or share personal data with third parties for marketing.
8. Social Media Use
   Cognihealth may share updates on official social media pages. Engagement is voluntary.
   Policy links may be pinned for visibility. No personal data is collected from social media for
   marketing.
9. Intellectual Property
   All website content, branding, and materials are the property of Cognihealth, LLC.
   Unauthorized reproduction or distribution is prohibited.
10. Limitation of Liability
    Cognihealth is not liable for injuries caused by client environments, third-party equipment,
    or conditions beyond our control. To the fullest extent allowed by law, Cognihealth is not
    responsible for indirect or consequential damages.
11. Termination of Services
    Either party may terminate services according to the service agreement. Cognihealth may
    terminate immediately due to unsafe conditions, fraud, non-payment, or illegal activity.
12. Changes to Terms
    Updates may be made at any time and posted on our website. Continued use of Services
    indicates acceptance of updated Terms.
13. Governing Law
    These Terms are governed by California law.
14. Contact Us
    Cognihealth, LLC
    Email: info@cognihealthcare.com
    Phone: (619) 800-5730